Booking and cancellation terms

Who we are

Ramlak Beauty Palace, Saltdean. You can contact us by phone on +44 7886 316109, on WhatsApp, or by email at ramlakhairs@gmail.com. TODO: if the salon trades as a limited company, add the company name, number and registered office.

Booking

• You can book online without creating an account. We ask for your name, email address and phone number so we can confirm your appointment and contact you about it.
• When you reach the payment step we hold your chosen time for 30 minutes. If payment is not completed in that time, the slot is released.
• Your appointment is confirmed once your deposit has been paid and you receive our confirmation email.

Deposits

• We take a deposit of 20% of the service price when you book to secure your appointment. Some services have a different deposit, and some need no deposit at all. The exact amount is always shown before you pay.
• Very small deposits may be rounded up to the minimum amount our card processor can charge. Again, the amount shown before you pay is what you will be charged.
• Your deposit is taken off the price of your appointment. It is not an extra charge.
• Card payments are handled securely by Stripe. We never see or store your full card details.

Prices and paying the balance

• The price shown when you book is the price you will pay, unless what you need on the day is different from what you booked (for example, longer hair, extra hair or a different style). If so, we will tell you the new price before we start, and you can choose whether to go ahead.
• The balance (the final price minus your deposit) is paid in the salon at the end of your appointment. TODO: confirm accepted payment methods, e.g. card, cash, bank transfer.
• If we change our prices after you book, your booked price will not change.

Cancelling or moving your appointment

• If you need to cancel or move your appointment, contact us by phone, WhatsApp or email using the details above.
• Your deposit secures your appointment and comes off the final price. If you cancel or don't attend, your deposit is not refunded. If we have to cancel, you can choose a full refund or a new date.
• TODO: confirm whether customers have a 14-day right to cancel under the Consumer Contracts Regulations, or whether an exemption applies. Check with Citizens Advice Business or a solicitor, and update this section.

Arriving late

If you arrive more than 15 minutes late, we may need to shorten or rebook your appointment.

If a payment arrives too late

If your payment goes through after your 30-minute hold has ended and the time is no longer available, we will refund your payment in full automatically and email you to let you know.

Complimentary drinks and snacks

• Drinks and snacks are complimentary and offered while stocks last. The menu can change.
• If you have an allergy or intolerance, please ask to see the ingredients before you eat or drink anything. Please do not put allergy details in your booking note.
• TODO: check with your local council whether offering free drinks and snacks means the salon must register as a food business.

Your hair and our services

Please tell us about anything that could affect your service, such as recent chemical treatments or scalp sensitivity, when you arrive. We may decline or change a service if we think it could damage your hair or scalp. TODO: confirm whether any services need a patch test first, and how far in advance.

Your legal rights

We will carry out our services with reasonable care and skill. Nothing in these terms affects your legal rights as a consumer. For more information, contact Citizens Advice.

Changes to these terms

We may update these terms from time to time. The terms that apply to your booking are the ones shown on this page when you booked.

Law

These terms are governed by the law of England and Wales. TODO: confirm, or change if the salon is in Scotland or Northern Ireland.

See also our privacy policy.